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Technical support & software upgrade

The maintenance service mainly includes the possibility to install new versions, software updates, technical documentation, standards libraries, training materials and access to a technical service panel.

 

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Direct technical assistance

Assistance is realised through a special technical portal created for our customers, the Technical Support Panel. The TeamViewer program (online remote desktop) completes our possibility of contact with the customer. If there is no connection to the Technical Support Panel, please send the request by e-mail to serwis@camdivision.com

Technical support is provided during working hours 7.30 - 15.30.

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LOGIN TO THE TECHNICAL SUPPORT PANEL!

Scope of Maintenance

As part of the maintenance service, the customer has the option to:

  • download new software versions and updates
  • temporarily rent a license for another computer (License Borrow – applies to NX)
  • generate an additional license for home use (Home License – applies to Solid Edge)
  • access the Siemens Digital Industries Software (SDIS) discussion forum
  • submit comments and improvements to the software
  • access additional applications and libraries available on the SDIS website
  • access current libraries of standard parts on the SDIS website
  • access post-processor libraries on SDIS pages
  • access to ready-to-use CAx solutions
  • obtain preferential prices for CAMdivision services and proprietary applications

 

 

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